CRM Gone Awry?

In what has to be the oddest event from the Microsoft Shop a customer gets a tech response 10 years later!

On 1/8/08, 10 years after he placed a call to Microsoft tech support, they called Brian back to see if his problem had been resolved. Are they just that backed up? Latent Y2K error? Phishing attempt? The truth is much more banal, and potentially, more frightening. See if you can figure out the solution before continuing on to the answer…

Here’s what happened. The original call was placed on January 7th, 1998. The rep meant to put in a note to have someone call Brian back the next day, but instead of typing “1/8/98″ they probably typed “1/8/08.” Most likely because 9 and 0 are right next to each other on the computer keyboard and their finger slipped. The result? A followup call a decade late!

Lets see 1998 we were using Win95, LanMan 1.0, Windows NT 3.5 was in beta, NT workstation would not be born till a year later. Which brings up a couple of interesting scenarios:

• The caller was still at that same number a decade later? God they must work for a telco.
• All of these products have long since been on the nonsupport list.
• Could you imagine if this person was still USING these products? Talk about IT atrophy.

Go here for the whole story.