DODO is as DODO Does?

Sad to say it looks like every country on the planet has its Comcast. For Australia it appears to be the ISP DoDo. They are now in regulatory heat over both network performance and business practices. The customer base in Australia may get some relief as their regulatory arm has some tools to work with. Here in the US a Comcast customer is essentially stuck if they are the only provider in town.

Bargain-basement ISP Dodo, the subject of ongoing controversy over customer service and billing issues, has been directed to clean up its act by the Australian Communications and Media Authority.

The communications regulator told Dodo it must comply with industry codes of practice relating to complaints handling and billing.

The ACMA investigated Dodo after a formal request by the Telecommunications Industry Ombudsman, which had been receiving swelling numbers of complaints from furious customers who were unable to contact Dodo’s customer service staff over technical faults and billing errors.

And…

Furthermore, 61.5% of people surveyed said Dodo’s customer service was “below average” or “awful”. Another 45% of people said they’d previously left Dodo because of poor customer service, while 32% said it was because of poor network reliability.

Linky.