Big, Green and Pissed

Comcast, never the sauvest of companies in the customer service department has come up with a new scheme to tick off customers. Fat green utility cans sitting in your front yard. You know those suckers that look about the size of a dorm refrigerator.

“I came home to find Comcast had put a green utility box smack-dab in the middle of my lawn,” said Cheryl Davison, who lives in northwest Santa Rosa. “You couldn’t miss it. My stomach just turned.”

The plastic boxes, about the size of air conditioners, are appearing across Santa Rosa as Comcast upgrades its cable network.

The upgrade has caused sporadic service outages across the city, irking customers and leaving some without Internet or cable for more than a week.

Davison, an assistant lab director at Kaiser Permanente Hospital in Santa Rosa, spent three weeks trying to get the box removed. It was far more obtrusive than the old Comcast equipment, which had been buried in her yard and covered with a plastic lid that was flush with her grass.

it would be interesting to know what is so sensitive with the new equipment. Considering that most cable plant is passive I certainly would like to know. You know, sheer curiosity. For the homeowners they may on may not have a leg to stand on. It depends on the easement rules associated with their property.

Linky.