Verizon’s customer service includes harrassing robot calls

Darth V’s shiny new customer satisfaction survey system could be a creating more probelms that it is solving. The robot is designed to repeatedly call until it gets an answer. By itself that’s annoying, but what if it keeps calling even if you bend to its will and talk?

Nine robo-calls in 24 hours, all from Verizon: Nothing could make them stop; not my wife’s increasingly urgent pleas (I was away); not the hapless customer service reps who promised relief; not the “in-charge supervisor” who wasn’t in charge; and, not even the ever-so-helpful individual who said the barrage was “a national problem” before adding, “We’re suggesting that people just unplug their phones.”

Unplug our phones? How about you unplug your bloody robo-caller first?

And here’s the most amusing part: Verizon’s rogue motor-mouth was calling — nine times — to inquire as to the McNamara family’s satisfaction level with recent Verizon customer service. (If only the options had included, “Press 4 for ‘Stop asking.’ ” (Network World)

What is wrong with duopoly suits thinking? They always put customer service in the cost cutting meat grinder first. It’s more than just the arrogance. Perhaps it’s a lack of competition.