Ummm, Could Be, or More FIOS Follies

A post Halloween tale from the Verizon Crypt of Woe. The tale involves naturally around the billing system. They can’t clear the previous owners services to have David service running when he moves in post closing. The FIOS billing extensions didn’t work when I was there and still doesn’t on the edges. –

The fact that Verizon can’t setup an order without the previous service actually stopped is pretty ridiculous. t doesn’t allow for any leeway, like in my case. But ok, not the end of the world, I’ll call on Friday morning and get everything setup for that weekend for installation. Friday morning rolls around, I speak to the same rep. Service has stopped, but it will take 24 hours to process, and since they’re closed on the weekend, I’ll have to wait until Monday. Ok, that sucks, but again, understandable situation.

Monday comes around, and this is where the insanity really starts to begins. I call to setup service, but I’m told that it cannot be done because something happened in the system and our order is not “flowing” through correctly…Ok…They tell me they’re working on it, and will let me know once it has been resolved so I can get everything setup.

I call every day for a week, I still get the same excuse. The previous owners order is not clearing out properly, which is not allowing my order to flow through the system properly. They have submitted a ticket to their IT team, and that was pretty much the only thing they could do. They listed the ticket and the order as urgent, and from a management level request.

The fact that it can take a week for an IT team at a multi-billion dollar company over a week to figure out how to clear an order out of a system is insane. I even mentioned the idea, why not just cancel our order, put a new one in, and maybe it will work. The rep tells me that will not do anything because the problem lies with the previous owners service.

Fari Ebrahimi, you are a piece of work. You birthed this baby and it is still a cripple. But then its not your problem anymore is it? You made sure you slide out from under this millstone before it crushed you.

Be positive David! At least VZ hasn’t tried to burn your house down!

Linky.