At the office, in the car, even walking down the street, Nick Andes and Doug Klinger are constantly texting. They both have unlimited plans.
“Basically because of us being bored at work and just texting back and forth a bunch of times and we would try to bother each other,” said Andes.
Because they were already sending so many messages they decided to see what the standing record was for sent and received texts. They looked it up online.
“I think initially neither of us thought that the record was beatable; 182,000 texts is a lot of texts,” said Andes.
All told they sent 217,000 texts and ran up a $26,000 text bill. T-Mobile is supposed to have a unlimited that both these guys subscribed to. but the programming in the system was capped at 100k under the assumption that no one would go beyond that. If I were T-Mobile I would stick them with the bill.
Oh and guys I have a suggestion for your boss. They ought to fire you both. That should certainly liven up your life.
T-Mobile USA Inc. is offering a $50-per-month unlimited voice plan to its veteran customers nationwide. In combination with the recent price cut on its unlimited data and unlimited text monthly add-on price to $35 per month, according to a customer service representative, T-Mobile USA has an industry-low $85 per month unlimited voice, text and data offering.
Peter Dobrow, spokesman for T-Mobile USA, said there are offers out there, but would not provide specific details or confirm the reduced unlimited data and text price.
Downside? Well none in general, its a good rate regardless of how you option it up. But the thing the carriers need to realize is the pot of gold is in the data plans. Somebody come up with a $60 all you can drink data MTM with VoIP options, they will gain share.
To the extent that I believe in the JD Powers surveys, it is interesting that Verzion Wireless has been dethroned. T-Mobile has scored the highest in customer satisfaction of any of the carriers. –
This time, T-Mobile USA’s trick was being able to quickly and seamlessly transfer calling customers over to a real customer service representative after they passed through the carrier’s initial automated response system.
“Much of T-Mobile’s success can be attributed to its ability to reach the customer very quickly,” said Kirk Parsons, senior director of wireless services at J.D. Power and Associates. “More than one-third of T-Mobile subscribers report waiting less than two minutes on hold to speak with a representative. T-Mobile has proved successful when it comes to being prompt, courteous and efficient at identifying and resolving problems in the eyes of its customers.”
“This time, T-Mobile USA’s trick was being able to quickly and seamlessly transfer calling customers over to a real customer service representative after they passed through the carrier’s initial automated response system.” Excuse me but that is not a ‘trick’. That is getting the customers problem resolved as quickly as possible without falling into IVR Hell. Kudos to T-Mobile on that score.
Found on YouTube. If it is and the price points are favorable Apple better sharpen the pencils some.
Coolest Gadgets is reporting a background story that T-Mobile/HTC have a Android based G2 due out by no later than April of next year. This model will ditch the chicklet keyboard for a touch screen interface ala iPhone. The roller ball will be retained however.
I wish some innovative company would develop a simple voice command nav system. It does not have to be sophisticated. Fact for mobile devices it can be very simple –
Those 9 commands would eliminate most of the need for a keyboard in a handheld device. Odd that Microsoft has developed voice recognition for their in-car nav system but has not caught on in portable devices yet.
Posting is here.
Rather than a whole string of individual posts on what’s happening in the Telcom marketplace here’s the Mother of All Bad News. The numbers in the various firms are having rather negative effects across the board I am afraid. –
S&P’s rating change was to “BB+” from “BBB.”
Moody’s Investor Services warned last week that it, too, may cut its credit rating on Motorola.
And even though it may adversely affect Sprint Nextel’s first-quarter results, Pali Research expects ultimately the move will better position the company to overcome dismal financial estimates for 2009 and 2010.
[Editor note: No surprise. Volunteers in November, draftees in January. We already predicted it.]
In response to these business and economic factors, AT&T plans to reduce its 2009 capital expenditures from 2008 levels. Capital plans for 2009 are being finalized now and specific guidance will be provided when the company releases its fourth quarter results in late January.
Associated with these job reductions which will occur in December and throughout 2009, AT&T will take a charge of approximately $600 million in the fourth quarter of 2008 to pay severance to affected employees.
[Editors Note] What’s not said in these 3Q results is that for all intents an purposes earnings are flat. We have had a 4.8-5.2% inflation rate this year.
Clear indications that even for Telecom the economy is softening. Personally the bottom end of the market needs to be opened up. Let the market in small rural areas go unregulated for 5 years or so. Let capitalism work its magic of expansion and employment at the bottom end of the scale.