Continuing on our theme of big tech companies that can’t implement even the simplest security or scalability strategies: Here’s a textbook case of a preventable event taking place in a company that should be able to do better. With a lock on hosted accounting and personal finance, did the suits cut corners on backup generators, or just the fallover systems that start them?
In a statement released Thursday morning, Intuit said that after working throughout the night on Wednesday it had restored service to the customer sites that were down since 7 p.m. PDT Tuesday as a result of the outage. Those sites include Intuit’s core Web site, QuickBooks Online, Quicken, QuickBase, and TurboTax Online. Intuit advises that in some cases customers may need to refresh their browsers to reconnect to the affected sites and services.
Intuit explained that the outage occurred during routine maintenance Tuesday night when an accidental power failure affected its primary and backup systems, taking down a number of its Web sites and services. (Cnet)
A high availability hosted service should never have a multi hour outage as a result of a simple power failure. Conventional wisdom would lead us to say that if you own a market, you are less concerned about service outages. As we see fewer, larger businesses taking over entire market segments, we’re bound to get more of this. Fortunately, open source is providing robust alternatives to commercial software. I wish the same could be said for broadband access.