In what has to be big downer for the DISH, they have to pay out a considerable sum to States and customers for deceptive practices, failure to uphold Agency responsibilities, No Call List violations, etc. –
“We’ve had 196 written complaints in Iowa since 2004 about DISH Network,” Miller said. “TV satellite service in general has been one of our top complaint categories in recent years.”
The states had alleged a wide array of unfair and deceptive practices by DISH Network and its third-party retailers.
The states alleged that DISH Network: Refused to accept responsibility for misconduct by its third-party retailers and installers; violated do-not-call rules; failed to disclose all key terms and conditions of their customer agreements; did not disclose that purchased or leased equipment was previously used and/or refurbished; charged customer credit cards and debited bank accounts without providing adequate notice and obtaining appropriate authorization; and committed other violations. The company denied any wrongdoing.
The agreement between DISH Network and the states (called an “Assurance of Voluntary Compliance,” or AVC) says DISH “shall not commit any unfair or deceptive trade practices.” The AVC contains fifteen pages of details about how the company must avoid misrepresentations, must clearly disclose all material terms, must clearly disclose any limitations on programming (such as unavailability of local channels or sports programming), must clearly disclose any termination or cancellation policies, must not violate Do Not Call requirements, must handle complaints rapidly and effectively, and must adhere to many other requirements.
All well and good. How about a peek into Comcast while you are at it there Mr. Miller?
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